Last updated: May 13, 2026
At Knocean Foods Ltd. (“Knocean Foods,” “we,” “our,” or “us”), the privacy of your personal information is important to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information obtained through our website, www.knoceanfoods.com, our electronic communications, and our interactions with you.
This Policy is intended to comply with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), as well as any other applicable provincial privacy laws.
This Policy applies to anyone who visits our website, communicates with us, subscribes to our communications, purchases or inquires about our products, or interacts with Knocean Foods by email, telephone, web form, or social media.
By using our website or voluntarily providing us with your personal information, you consent to the collection, use, and disclosure of your personal information in accordance with this Policy, subject to the choices and rights provided by law.
This Policy does not apply to third-party websites to which our website may link. These websites have their own privacy policies, which we encourage you to review.
“Personal information” means any information about an identifiable individual.
Depending on your interactions with us, we may collect the following information:
your contact information, such as your name, email address, telephone number, mailing address, or delivery address;
information you provide to us through a contact form, request for information, order, comment, or email communication;
your communication preferences, such as your preferred language or newsletter subscription;
information related to your purchases, product inquiries, commercial requests, or customer service requests;
technical information related to your use of our website, such as your IP address, device type, browser, operating system, pages viewed, date and time of visit, and cookie-related data;
any other information you voluntarily choose to provide to us.
We collect only the information necessary for the purposes identified in this Policy or otherwise permitted by law.
We may collect personal information about you in various ways, including when you:
visit our website;
complete a contact form;
communicate with us by email, telephone, or social media;
subscribe to our communications or newsletter;
purchase, order, or request information about our products;
participate in a promotion, contest, or marketing campaign, if applicable;
interact with our online advertisements or social media posts.
Certain technical information may be collected automatically through cookies, pixels, web analytics tools, or similar technologies.
We use your personal information for the following purposes:
to respond to your questions, requests, or comments;
to process your orders, product inquiries, or commercial requests;
to provide customer service;
to send you communications, newsletters, offers, or updates, where you have consented or where permitted by law;
to improve our website, products, services, and user experience;
to analyze website usage and measure the effectiveness of our communications or advertising campaigns;
to prevent fraud, maintain website security, and protect our rights;
to comply with our legal, tax, accounting, regulatory, or contractual obligations;
for any other reasonable purpose to which you have consented or that is permitted by law.
We do not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless you consent or the law permits it.
When you provide us with your personal information, you consent to its collection, use, and disclosure in accordance with this Policy.
You may withdraw your consent at any time, subject to applicable legal or contractual restrictions. However, withdrawing your consent may prevent us from providing certain products, services, or requested information.
To withdraw your consent, you may contact us at:
If you subscribe to our newsletter or agree to receive electronic communications from us, we may send you news, offers, promotions, or information about our products.
You may unsubscribe from our marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us at:
Even if you unsubscribe from marketing communications, we may continue to send you necessary communications related to an order, request, transaction, or legal obligation.
Our website may use cookies, tracking pixels, web analytics tools, or similar technologies.
These technologies may help us:
ensure the proper functioning of the website;
understand how visitors use our website;
improve website performance and content;
measure the effectiveness of our advertisements or communications;
personalize certain features or advertisements, where permitted by law.
You can configure your browser to refuse certain cookies or to notify you when a cookie is being used. However, some website features may not function properly if cookies are disabled.
If our website uses tools such as Google Analytics, Meta Pixel, Shopify, Mailchimp, or any similar service, these providers may process certain data in accordance with their own privacy policies.
We do not sell your personal information.
However, we may share certain personal information with third parties when necessary, including with:
service providers who help us operate our website, manage our communications, process orders, deliver products, host data, analyze website traffic, or provide technical support;
payment, shipping, e-commerce, or marketing platforms, if applicable;
our professional advisors, such as accountants, lawyers, or consultants;
government, regulatory, judicial, or law enforcement authorities where required or permitted by law;
another entity in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.
When we share information with service providers, we take reasonable steps to ensure that they protect the information and use it only for the intended purposes.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal, tax, accounting, or regulatory obligations, or to protect our rights.
When the information is no longer required, we securely destroy, delete, anonymize, or archive it in accordance with our internal practices and applicable laws.
We use reasonable physical, administrative, and technological safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or unauthorized modification.
These safeguards may include, where applicable:
limiting access to personal information to individuals who need it;
using password-protected systems;
implementing IT security measures;
maintaining internal confidentiality practices;
selecting service providers that apply reasonable protection measures.
However, no method of electronic transmission or storage is 100% secure. We therefore cannot guarantee absolute security.
If we become aware of a privacy incident involving your personal information, we will take reasonable steps to limit the risks and assess the situation.
Where required by law, we will notify affected individuals and the appropriate authorities, particularly if the incident creates a real risk of serious or significant harm.
Subject to the limits provided by law, you may request:
access to the personal information we hold about you;
correction of incomplete, inaccurate, or outdated information;
withdrawal of your consent for certain uses;
deletion of certain information, where permitted by law;
explanations about how your information is collected, used, stored, or disclosed.
To exercise your rights, please contact us at:
We may need to verify your identity before responding to your request. We will respond within the time limits required by applicable laws.
Our website and communications are intended for a general audience and are not specifically directed at children.
We do not knowingly collect personal information from children under the age of 14 without the consent of a parent or guardian, where such consent is required by law.
Some of our service providers may process or store personal information outside your province or outside Canada.
When this occurs, your information may be subject to the laws of the jurisdiction where it is processed or stored. We take reasonable steps to protect personal information when it is entrusted to service providers located outside Canada.
We may update this Privacy Policy from time to time to reflect changes to our practices, our website, or applicable laws.
The most recent version will be posted on our website with the date of the last update. We encourage you to review this page periodically.
For any questions about this Policy, our privacy practices, or your personal information, you may contact:
Privacy Officer
Knocean Foods Ltd.
Email: [email protected]
Website: www.knoceanfoods.com